Frequently Asked Questions

We process orders within 1-2 business days and dispatch within 3-5 business days, Monday-Friday. Tracking details are provided via email once your order has been shipped.

Yes — we provide free standard ground shipping on all US orders with no minimum order value.

Yes. Once your order ships you will receive a tracking number by email. You can also use our Track Your Order page on the website.

All parts we sell are sourced from reputable distributors or verified surplus stock. Parts are tested and inspected according to our internal quality standards before shipment.

Part condition is indicated on each product page as Never-Used Surplus, or Refurbished. Surplus and refurbished parts are inspected and prepared according to our internal quality standards before sale.

Yes. Parts are covered under a limited 12 month seller warranty from the date of delivery. Full details are available in our Warranty Policy.

Yes. We source hard-to-find and obsolete industrial automation parts. Contact us at support@houseofplc.com with your part number and we will respond within few business hours.

We accept major credit cards, including Visa, Mastercard, and American Express, as well as bank transfers (ACH/wire). Net-30 payment terms may be available for qualifying businesses — please contact us to apply.

Click "Request a Quote" on any product page, or visit our Get a Quote page, or email support@houseofplc.com. We respond to all quote requests within business hours during Mon–Fri 8am–6pm EST.

Yes. For orders of 5 or more units, we offer custom pricing. Contact us directly — we work regularly with procurement teams, MRO buyers, and system integrators.

Yes. Net-30 payment terms are available for qualifying businesses. Contact us at support@houseofplc.com with your company details and we will review your application within our business day.

We accept returns within 30 days of delivery for unused, uninstalled parts in original condition. See our full Return & Refund Policy for details.

Parts may be covered under a limited warranty from the date of delivery. If a part experiences issues under normal operating conditions during the warranty period, eligible claims may be resolved with a replacement or refund, subject to verification. Contact support@houseofplc.com to initiate a warranty claim.

Contact us within 7 days of receiving an incorrect or defective part. Approved claims may be eligible for return and replacement, with shipping handled according to our standard procedures.