Privacy Policy

House of PLC ("we," "us," or "our") operates houseofplc.com . This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or make a purchase. By using our website, you agree to the collection and use of information in accordance with this policy.

By using our site, you agree to the collection and use of information in accordance with this policy.

Information You Provide

• Account & Order Data: Name, email address, billing and shipping address, phone number, and payment details when you place an order or create an account.
• Communications: Messages you send via our contact forms, quote requests, or customer support channels.
• Part Numbers & Inquiries: Product references or specifications shared when requesting quotes or support.

Information Collected Automatically

• Usage Data: IP address, browser type, pages visited, time spent on pages, and referring URLs.
• Cookies & Tracking: Session cookies for cart functionality, analytics cookies (Google Analytics), and preference cookies.
• Device Information: Screen resolution, operating system, and device type.

We use cookies and similar technologies to keep our website working correctly and to understand how visitors interact with it.

• Essential Cookies: Required for cart functionality, account access, and checkout.
• Analytics Cookies: Help us measure site traffic and performance.
• Preference Cookies: Remember settings or choices to improve repeat visits.

We use the information we collect to:

• Process and fulfill your orders, including shipping and invoicing
• Send order confirmations, shipping updates, and support communications
• Respond to inquiries and quote requests
• Improve our website, products, and services
• Detect and prevent fraudulent transactions
• Comply with legal obligations
• Send promotional communications (only with your consent — you may opt out at any time)

We share your data only where necessary to deliver our services:

• Payment Processors: Stripe securely processes card payments. Full card numbers are not stored on our servers.
• Shipping Carriers: UPS, FedEx, and USPS receive necessary order details for delivery.
• Analytics: Google Analytics receives anonymized browsing data to help us understand site usage.
• Legal Requirements: We may disclose information when required by law or to protect our legal rights.

We require all third-party service providers to keep your data confidential and to use it only for the purposes we specify.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our site uses SSL/TLS encryption for all data in transit.

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law (typically 7 years for financial records).

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Opt-out: Unsubscribe from marketing emails at any time using the link at the bottom of any email.
• Data Portability: Request your data in a portable format (where technically feasible).
• California Residents (CCPA): You have the right to know what personal information is collected, the right to delete, and the right to opt out of the sale of personal information. We do not sell personal information.

To exercise any of these rights, please contact us using the details below.

If you have any questions about this Privacy Policy or how we handle your data, please reach out — we're happy to help.