Shipping Policy

• Dispatch Details: Orders are processed during standard business hours (Monday–Friday). Most orders are processed within 1â€2 business days and dispatched within 3â€5 business days.
• 1-2 days processing, 3-5 business days dispatch: Orders are processed within 1-2 business days and prepared for dispatch within 3-5 business days.
• Pre-Ship Testing: Products may undergo internal inspection and handling procedures before shipment.
• Tracking Notification: Tracking details are typically shared once the order has been dispatched.

Options available at checkout for all US orders:

• — Shipping options for orders within the United States are provided during checkout or order confirmation.
• — Available delivery methods may include standard and expedited services, depending on order details and destination.
• — Estimated delivery timelines vary based on the selected shipping method and location.
• — Free shipping is available on eligible orders within the United States.

We support international shipping based on destination and order requirements.:

• — Shipping methods and carriers are selected during order processing based on availability and logistics.
• — Estimated delivery timelines depend on the selected service, destination, and customs procedures.
• — Shipping costs are calculated based on order details and delivery location.

Import duties and taxes are the responsibility of the recipient and vary by country.

• US Domestic: Free standard shipping is available on all orders within the United States.
• International: Shipping costs are calculated at checkout based on order details and destination.
• Bulk / Freight: Freight shipping options are available for larger orders and may be arranged upon request.

• — Orders are shipped via FedEx, UPS, or USPS depending on destination and package size.
• — Carriers used may include FedEx, UPS, DHL, and other logistics providers where applicable.
• — The most suitable shipping method is selected during order processing based on order details and delivery requirements.
• — Shipping arrangements are aligned with order requirements to support timely and efficient delivery.

Tracking information is emailed to you once your order has been dispatched.

• FedEx: fedex.com/tracking
• UPS: ups.com/tracking
• DHL: dhl.com/tracking

You can also track your order using our order tracking page at houseofplc.com/track-order.

Note: Delivery timelines are estimates and may vary based on destination, carrier operations, weather conditions, and customs processing.

If your order arrives damaged, please contact us with relevant details, including your order number and any supporting images of the packaging and product condition:

1. Retaining original packaging may help in reviewing and processing the request.
2. We will review the issue and work with the shipping carrier to determine the appropriate resolution based on the specific situation.
3. In the case of lost shipments, customers are encouraged to contact us so that we can initiate an investigation with the carrier.

If you need to change your shipping address after placing an order, please contact us immediately:

• Phone: +1 312-800-9500 — fastest method
• Email: support@houseofplc.com — include your order number

We can accommodate address changes only before the order has been dispatched. Once a tracking number is issued, address changes may incur carrier fees.

For any shipping enquiry or issue with your order:

• Phone: +1 312-800-9500
• Email: support@houseofplc.com
• Hours: Monday – Friday, 8 AM – 6 PM EST
• Response Time: Response Time: Our team aims to respond to enquiries within standard business hours.