Warranty Policy

Warranty applies to parts based on condition and proper use, including:

• Never-Used Surplus Parts: Components that were previously held in inventory but have not been used
• Refurbished Parts:Professionally restored components meeting original specifications

Parts may be covered under a limited warranty for issues arising from defects in materials or workmanship, depending on proper use and installation. Coverage may include:

• Manufacturing Defects: Defects present at the time of purchase that affect functionality
• Component Failure: Failure under normal operating conditions within rated parameters
• Specification Non-Conformance: Parts that fail to perform to manufacturer specifications when correctly installed and operated within rated voltage, current, and temperature ranges
• DOA (Dead on Arrival): Parts that do not function upon receipt

The following are excluded from warranty coverage:

• Physical Damage: Damage caused by improper installation, mishandling, or misuse
• Out-of-Spec Operation: Operation outside manufacturer-specified voltage, current, or temperature ratings
• Environmental Damage: Damage from electrical surges, moisture, contamination, or other environmental factors beyond our control
• Normal Wear: Gradual performance degradation due to normal wear and tear over time
• Unauthorized Modifications: Parts that have been modified, repaired, or tampered with by a third party
• Cosmetic Issues: Cosmetic damage (scratches, dents, faded labels) that does not affect functionality
• Consumable Components: Batteries, fuses, filters, and other consumable items

Parts may be covered under a limited warranty for international customers, subject to the same conditions as domestic orders.

• Replacement Shipping: Shipping costs for warranty replacements are handled on a case-by-case basis.
• Return Shipping: International customers are responsible for return shipping costs when a physical inspection of the defective part is required
• Import Duties: Any import duties or taxes on warranty replacements are the responsibility of the customer and vary by country
• Claim Processing: International warranty claims are reviewed according to our standard procedures.

Liability under this warranty is limited to the amount paid for the affected part. House of PLC is not liable for consequential, indirect, incidental, or punitive damages, including but not limited to:

• Production downtime or lost revenue resulting from part failure
• Damage to connected equipment, machinery, or systems
• Costs of labor for installation or removal of the defective part
• Loss of data or programming stored in a defective module

This limitation does not restrict any rights you may have under applicable consumer protection laws.

To submit a warranty claim or ask questions about coverage:

• Email: support@houseofplc.com — subject: "Warranty Claim — [Order #]"
• Phone: +1 312-800-9500
• Hours: Monday – Friday, 8 AM – 6 PM EST
• Response Time: Warranty claims are reviewed according to our standard procedures.